Refund Policy

General Policy

At Face-Attendance, we are committed to providing reliable and efficient facial recognition attendance tracking for organizations of all sizes. We strive to ensure complete satisfaction with our services.

We do not offer any refunds on payments we receive. However, we adjust any excessive amount paid to us in future billing cycles.

This policy is designed to maintain fairness for both our customers and our business while ensuring the continuity of our services.

Credit Adjustments

If you have been overcharged or paid an amount exceeding your actual usage, we will apply the excess as a credit to your account. This credit will be automatically deducted from your next billing cycle.

To request a billing adjustment or if you believe you've been overcharged:

• Contact our support team within 30 days of the transaction
• Provide details of the overpayment including transaction ID
• Our team will review and process the credit within 5-7 business days
• You will receive confirmation once the credit has been applied

Service Exceptions

In rare cases of technical failures or service disruptions that significantly impact your ability to use our system for an extended period, we may consider account credits on a case-by-case basis.

Such exceptions require:

• Documentation of the service disruption
• Evidence of impact on your operations
• Review and approval by our management team

Billing Disputes

If you believe there is an error in your bill, please contact us immediately. We will work with you to resolve any billing issues promptly and fairly.

For billing disputes:

• Contact us within 60 days of the billing date
• Provide specific details about the disputed charge
• We will investigate and respond within 10 business days

Contact for Billing Issues

For refund-related queries or billing concerns, please contact:

Email: contact@face-attendance.com